Return Policy – My Fantasy Dolls

Thank you for choosing My Fantasy Dolls. We genuinely hope your experience with your doll brings you joy and satisfaction. To maintain our high standards and protect the well-being of our customers, we kindly ask you to review our return policy below.

1. Due to Health & Hygiene Standards

For the safety and health of all our customers, we do not accept returns or exchanges once a product has been dispatched—unless it falls under the exceptions listed below.

2. Custom & Personalized Orders

All of our dolls are crafted to meet the specific preferences of each customer. As such, custom orders are non-refundable and non-exchangeable, as they are uniquely made and cannot be resold.

3. Exceptions – We’re Here to Help

We understand that unexpected issues may arise. In rare but valid circumstances, we may accept returns under the following conditions:

Product Defects or Shipping Errors

While we perform thorough quality checks, issues may occasionally occur during shipping.
To ensure we can best support you:

  • Record a full unboxing video when opening your package.
  • Email us immediately at myfantasydolls@yahoo.com if you notice any damage, defect, or delivery mistake.

Special Circumstances

For unopened or unused products, we may review return requests on a case-by-case basis.
Please contact us with your reason and details. Kindly note:

  • All returns must be pre-approved.
  • Any attempts at fraudulent claims will result in permanent blacklisting.

4. Return & Refund Process

If your return request is approved:

  • Return shipping is the customer’s responsibility.
  • Once we receive and inspect the item, refunds are issued within 5 business days if the product meets the return criteria.

Need Help?

Our team is here to assist you.
For any concerns or questions about your order or this policy, please email us at:
📧 myfantasydolls@yahoo.com